Refund & Cancellation Policy
Last updated: 25 July 2026
This policy explains LenDain credit purchases, plan use, cancellation and refund requests made through Google Play or directly to LenDain.
1. Prepaid credit purchases
LenDain uses a prepaid credit system. Purchases are processed as one-time in-app payments through Google Play Billing. LenDain does not automatically renew a subscription or automatically charge users.
| Price | Credits |
|---|---|
| PKR 1,000 | 1,000 |
| PKR 1,800 | 2,000 |
| PKR 2,500 | 3,000 |
2. Plan activation
- Basic: 1 credit per active day.
- Pro: 3 credits per active day.
The current in-app purchase screen is the controlling source for available packages, prices, credit quantities and plan benefits.
3. Cancellation
Credit purchases are not recurring subscriptions, so there is no automatic renewal to cancel. A user may stop using LenDain at any time. Account deletion does not automatically create a refund.
4. LenDain voluntary 24-hour refund policy
A user may submit a request for a full refund within 24 hours of the Google Play purchase without giving a reason. If the refund is approved and processed, credits, plan access and other benefits connected to that purchase will be removed or adjusted.
5. Google Play refund requests
Google Play may allow a refund request for an app or in-app purchase within 48 hours, depending on the purchase details and Google Play's refund rules. Users may submit the request through their Google Play order history or Google's refund-request process. Google, not LenDain, controls decisions made through Google's own refund process.
6. Requests after 48 hours
After 48 hours, users should contact LenDain support. LenDain may review and process eligible refunds according to this policy, Google Play requirements and applicable law. A refund is not guaranteed after the voluntary 24-hour period unless required by Google Play or applicable law.
7. Used credits and access adjustment
A valid request submitted within LenDain's 24-hour window may qualify for a full refund even if part of the purchased credits has been used. When a refund is completed, corresponding used and unused credits, plan access and benefits may be revoked, deducted or otherwise adjusted on the account.
8. Refund processing and timing
Approved refunds are returned through Google Play to the original payment method. Decision and settlement times depend on Google Play and the payment method. LenDain cannot guarantee the exact date on which funds will appear in the user's account.
9. Fraud and abuse prevention
LenDain may investigate suspected fraud, stolen payment methods, false order information, repeated coordinated abuse, chargeback manipulation or other misuse. Such cases may be handled separately under Google Play rules, account-security requirements and applicable law.
10. How to request a refund
For a Google Play request, open the Google Play refund process or locate the purchase in Google Play order history and select the available problem/refund option.
To contact LenDain, email billing@lendain.com or WhatsApp +92 348 1425065. Include the registered phone number, the Google Play order ID beginning with GPA, purchase date and the Google account used for the purchase. Never send your Google password, OTP or full payment-card details.
11. Refund result
If a refund is issued, the related digital credits and benefits are no longer valid. If Google Play reverses, cancels or refunds an order, LenDain may automatically remove the corresponding credits and access.
12. Updates
The latest version of this policy and its revision date will be published on this page.